Repair Service Agreement for the above listed video tape recorder, hereinafter referred to as "the VCR".
We will repair and fully test your VCR, as outlined in the above repair description. Our repairs are guaranteed for a period of 90 days from receipt of your VCR. If you need to return your unit under the warranty period you must contact us first to obtain an R/A number (see below) You must pay any shipping charges related to a warranty repair.
You can expect the repair to be completed and your VCR shipped back to you within approximately 28 business days* from the time we receive your VCR. *Depending on our workload, some repair times may vary. Seasonal volume or repairs requiring special parts may add additional time.
The TGrant Photo repair facility may repair your VCR or exchange it for a new or refurbished VCR of the same model. Please note that recovered, remanufactured, repaired and/or recycled parts may be used in connection with such repair.
Important: We do not repair units that have excessive wear; concealed damage; units that have parts missing; units that have obvious signs of physical abuse or have been disassembled and are in pieces. This repair does not include replacing bad or worn video heads, replacing bad pinch roller, or repairing any cosmetic or concealed damage. Before starting the repair process, we will inspect the VCR including video heads and circuit boards, and if the unit is beyond the scope of this repair we will contact you with an estimate for the additional repairs. If at that point you decline the additional repairs, or if the unit is found to be beyond repair, you'll receive a refund, less return shipping charges and a $124.95 diagnostic fee. The box that you use to ship us your VCR will not be returned. We use specially sized boxes when we ship back your VCR.
TGrantPhoto provides the following 90 day limited warranty. This limited warranty extends only to the original purchaser of the VCR repair. A repaired VCR shipped to another address after original delivery does not qualify for return, refund or warranty service. VCRs used in industrial or commercial applications are not covered by this warranty.
Video heads and capstan (motor) bearings are not covered under this limited warranty.
Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted repair product was purchased. The order number serves as your warranty number and must be retained. TGrantPhoto will offer no warranty service without this number.
TGrantPhoto warrants this product and its parts against defects in materials or workmanship for 90 days labor and 90 days parts from the original ship date. During this period, TGrantPhoto will repair or replace defective parts with new or reconditioned parts at TGrantPhoto's option, without charge to you. Damaged or badly worn video heads are not included under warranty.
All shipping fees both to and from TGrantPhoto during this 90-day period must be paid by the customer. All returns, both during the 90-day period, must be affected via the Procedures for Obtaining Warranty Service described below:
All original parts (parts installed by TGrantPhoto at the original equipment refurbish) replaced by TGrantPhoto or its authorized service center, become the property of TGrantPhoto. Any after-market additions or modifications will not be warranted. The VCR owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
TGrantPhoto makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this VCR other than as set forth below. TGrantPhoto makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, TGrantPhoto is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the repaired equipment. Under no circumstances shall TGrantPhoto be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the VCR repair service.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
This warranty extends only to the repaired VCR, serial number of which is attached to the completed repair order. It is effective only if the VCR repair was purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
This warranty covers only normal use of the VCR. VCRs used in industrial or commercial settings are not covered under this warranty. TGrantPhoto shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized TGrantPhoto representative; (iv) damages incurred through irresponsible use, including those resulting from playing damaged videotapes, improper cleaning of video heads, or other non-recommended practices.
You must retain your bill of sale or other proof of purchase to receive warranty service.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
TGrantPhoto accepts no responsibility for any videotapes or any parts of any products returned for repair to TGrantPhoto .
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by TGrantPhoto only. Any shipping costs on any item returned for repair is the customers’ responsibility. All returned VCRs must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your repaired VCR, please follow these procedures to obtain the service:
1. If the VCR must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by TGrantPhoto technical support staff to ship your VCR. TGrantPhoto will not accept any shipments without a RMA number.
2. Pack the VCR in its original box or a well-protected box, as outlined in the Return Shipping Instructions. TGrantPhoto will not be responsible for shipping damage/loss of any product outside the original 90-day TGrantPhoto warranty period. It is very important that you write the RMA number clearly on the outside of the package. Ship the VCR with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to the shipping address provided to you in the RMA from TGrantPhoto.
3. Upon receiving the VCR, TGrantPhoto will repair or replace VCR (at TGrantPhoto's discretion) and will ship it back to you within 4 weeks (dependent on parts availability) via USPS.
4. All shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
After 90 Day Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible current labor charges, the current price of part(s) used in repair, and the cost of shipping charges both to and from TGrant Photo.
Technical Support:
https://www.tgrantphoto.com/sales/index.php/content/contact
Customer Service:
TGrantPhoto.com phone 330-391-0880
WARRANTY EXCLUSIONS
TGrantPhoto does not offer technical support for any computer/DVD/HDD capture related issues. Technical support should be pursued through channels offered by the capture device's individual tech support. TGrantPhoto accepts no liability for problems caused by after-market hardware modifications or additions. TGrantPhoto is not responsible for loss of video information or time, even with hardware failure. TGrantPhoto is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. TGrantPhoto has the option of voiding the warranty if anyone other than a TGrantPhoto technician attempts to service the product. TGrantPhoto will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any VCR bought at TGrantPhoto . Under no circumstances will TGrantPhoto be responsible for any refund or remuneration exceeding the original purchase price of the repair service less any shipping fees. TGrantPhoto will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. TGrantPhoto makes every effort to make sure all information on our website is correct.
TGrantPhoto and www.tgpsales.com are in no way affiliated with, authorized, maintained, sponsored or endorsed by JVC Corp, Panasonic Corp., Sony Corp., Sanyo, Toshiba, Zenith or any of their affiliates or subsidiaries.
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